At ID Jersey, we pride ourselves on being more than just a football jersey brand. We are a community, a family of soccer enthusiasts from over 100 countries, united by our passion for the beautiful game. With over 200,000 customers served since our inception six years ago, we have established ourselves as a trusted name in the world of football apparel. Our journey has been one of collaboration, partnering with numerous factories, logistics providers, and payment partners to bring you the best in football jerseys.

ID Jersey was born out of a simple idea: to provide football fans with jerseys they can trust, at prices they can afford. Over the years, we have grown from a small startup to a global brand, serving customers in over 100 countries. Our success is built on the foundation of trust, reliability, and quality. We have worked tirelessly to forge strong relationships with our factories, logistics partners, and payment processors to ensure that every aspect of our service meets the highest standards. This global network allows us to offer a wide range of products, fast delivery, and secure transactions, all while maintaining the affordability that our customers have come to expect.

ID Jersey is also a direct source manufacturer, bypassing intermediaries to deal directly with consumers, which allows us to offer the lowest prices in the jersey market while also ensuring the quality of our products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@idjersey.com. Items sent back to us without requesting returning will not be accepted.

You can always contact us for any return question at service@idjersey.com.

After-sales service

Please contact service@idjersey.com. if your product has any problem. Do not disassemble by yourself or any unauthorized maintenance store. We need our customers provide the below information

1. Order information.

2. Some photos & videos of product.

30 Days Returns

Free refund of goods within 30 days, without Quality issues:

1. All costs, including but not limited to shipping, taxes, etc., shall be borne by the customer.

2. Groupbuy Jerseys will complete the refund within 10 working days after receiving the goods and judging that resale will not be affected.

Product Quality Issues Warranty

1. If there is any product quality issues you could make free return, change the new product, or repair in 30 days after the order was placed. All the return charges would be covered Groupbuy Jerseys.

(1) Returns: The refunds would be arranged within 10 days after we received.

(2) Exchange: The new product would be arranged within 5days after we received your package.

If the order was received more than 30days, the freight & taxes of exchange or repaire should be covered by customer.

Address information

Please send the email to service@idjersey.com to check the returning address.

1. After we ship your product and it’s scanned by the logistics provider, you’ll receive an email with the tracking number.

2. You can click "Track order" in the top navigation menu on our website, or visit the tracking link directly https://www.17track.net/.

3. Simply enter your tracking number, and you’ll be able to see the latest updates on your package.

We ship to all over the world.

Receiving time is calculated as processing time plus shipping time.

Receiving time = processing time + shipping time

1. Processing Time: 3-7 working days.

2. Shipping Time:

For the USA, UK, Germany, France, Italy, Canada, Australia, and Mexico, it’s typically 7-15 working days.

For all other countries, it can take 20-30 working days.

We are unable to change the shipping address for items that have already been shipped.

Prior to shipping your package, while we are preparing it for shipment, you can contact us by email to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful.

We offer free shipping on orders over $33. For orders under $33, there will be a $5 shipping fee.

Here are the details for the tax and custom details:

In almost 99% of all the situations, you won't need to pay customs fees.

All import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery.

Please note that, we are not responsible for delays caused by the customs department in your country.

Additional costs or delays may occur during international trade.

We apologize for any inconvenience and delays that are caused by the customs and international trade process.

Please find your Tracking No.

ON YOUR ORDER SHIPPED NOTIFICATION EMAIL

Check the email and find the Tracking Numbers directly.

ON YOUR ORDER CONFIRMATION EMAIL

Step1: Click View Your Order button to go to your order list.

Step2: Find the Order Status and Tracking Numbers.

Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us by email to confirm the shipping address.

Parcel may be delayed for the following reasons:

1 Custom clearance and unexpected bad weather.

2 Local shipping agent delayed processing.

3 Incomplete or wrong address.

We do sincerely hope that you can kindly wait for parcels as they are on their way.

If the items have not been shipped, you can contact us by email for exchange the item or request a refund.

Due to the stock status, your items may be shipped out separately via several parcels. Please log in to your account to check the tracking number of each item.

If you find more than one Tracking Number, we have shipped the order in multiple parcels. Items with same tracking number will be in one parcel and should arrive at the same time.

For any other questions please contact us.

We want to sort out any issues with faulty items straightaway. If you discover a faulty item, please contact us with the order number, and photos of the problem. We will look into it and get back to you asap.

Due to the stock status, your items may be shipped out separately via several parcels.

Please contact us to check the delivery situation of the order.

We want to sort out any issues with faulty items straightaway.

If you received an item which is the wrong variation, please contact us with the order number, and photos. We will look into it and get back to you asap.

As you know, we have posted our return policy next to every item. Please be sure to check out return policy prior to purchasing an item.

If you send back an item, you will be subject to a shipping fee that may cost more than the product itself. You can check with your local post office for details. The returned items without communication will not be accepted. All returns must be approved by our customer service team.

To discuss this further, please contact us.

If you have not received the confirmation e-mail but you saw the confirmed order number at our site and you have been charged, you can be certain that your order has been successfully processed. You will receive your order without any problems.

The reasons you have not received the e-mail may be

There is an error in the email address.

The e-mail has been mistakenly marked as spam. Please check your spam folder and make sure to add us to your safe list.

There has been a computer problem on our side when sending the confirmation e-mail during peak times and sales.

While we aren't able to resend your email confirmation, you may check your Order Status in your account or contact us by email with your name, order number, and email address used to place the order, and we can confirm the order for you.

Please contact us by email to check your orders status.

Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information.

Paid|Partially shipped order: We are not able to change the order for shipped items. For items you wish to change, please have your order number and item information ready.

Paid|Shipped order: Once your order has been shipped, we are unable to change any information including size, color, address, etc…

Please Note: If you need to change any order information, please contact us prior to payment or leave us a message when placing your order.

Unpaid order: It’s easy to cancel. You can just leave it since you haven't paid.

Paid|Processing order: You can contact us by email to apply for cancellation within 1 hour after you paid for the order. We will check and try to cancel it for you, But we are not sure it will success as order is under processing.

Paid|Partially Shipped: Shipped items can’t be canceled. Unshipped items can be modified instead of cancellation.

Paid|Shipped order: Shipped order can’t be canceled.

1. PayPal

2. Credit Card

3. Debit Card

If you encounter any issue during payment, please feel free to contact us.

Upon cancelling an order, it typically takes 3-10 business days to get your money back, depending on your bank.

If the funds have not been released after 10 working days, please contact us and we'll look into it for you.

If your payment for an order has failed, it may be due to the following situations:

CVV/CVC Code: The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below.

Please note that an incorrect CVV/CVC code can cause payment failure. Please verify that you have entered the correct card security code and try again.

Working Credit Card: Please note that we only accept Visa and MasterCard.

Insufficient funds: If you see an “Insufficient Funds” error when you make payment with your credit card, please make sure that you have sufficient funds in your account in order to proceed.

Exceed Credit Card limits: Please make sure the order amount does not exceed your credit card limit.

Verification failed: If your order has been cancelled for security reasons, your payment will not be sent to us. In this situation, some banks will hold the payment for up to 7 business days before releasing it back to the card holder. Contact your bank or card issuer if you have any questions about this. To proceed with your order, use another payment method.

If you have been charged but order status is unpaid, please contact us by email for confirmation with transaction ID or PayPal payment receipt.

Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay –this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.

If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

If you want to send an item as a gift, enter the recipient's address as the shipping address for your order

Currently we are not able to let you know when an item would be restocked. As we would like to offer you new and exciting products regularly, we do not tend to restock the same items.

It's always worth keeping an eye on our Back in Stock section for items that have been restocked.